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Complaints
Your satisfaction is our main concern. Serving you better and improving the quality of our services are our priorities. In case you have a complaint, a specific three step process has been implemented and maximum processing times have been defined.
1. Your complaint has to be sent to the following address:
by e-mail: info@andreas-capital.com
We commit to acknowledge receipt of your complaint within 10 business days and answer you at the earliest with a maximum delay of 1 month.
2. In case your complaint is not treated to your satisfaction within 1 month please contact the authorised manager responsible for complaint escalation by registered mail:
Andreas Capital S.A.
attn. Complaints Manager
25B, Boulevard Royal
L-2449 Luxembourg
3. A procedure “CSSF Regulation n° 16-07 relating to the out-of-court resolution of complaints” has been put in place by the financial Supervisor (CSSF) in Luxembourg. If you and our company will not come to an agreement you might contact the CSSF . In that case we will provide you with all necessary information. A request to the CSSF must be filed within one year of the date on which you submitted your complaint to us.
Commission de Surveillance du Secteur Financier
Département Juridique
283, route d’Arlon
L-2991 Luxembourg
Online form: reclamations.apps.cssf.lu
Email: reclamation@cssf.lu
On request we will provide you with a copy of CSSF Regulation N° 16-07.
Last reviewed: 18 August 2026.