DISCLAIMER
The information contained in this website is for
general information purposes only. The information is provided by Andreas
Capital S.A. and while we endeavour to keep the information up to date and
correct, we make no representations or warranties of any kind, express or
implied, about the completeness, accuracy, reliability, suitability or
availability with respect to the website or the information, services, or
related graphics contained on the website for any purpose. Any reliance you
place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage
including without limitation, indirect or consequential loss or damage, or any
loss or damage whatsoever arising from loss of data or profits arising out of,
or in connection with, the use of this website.
Through this website you are able to link to other
websites which are not under the control of Andreas Capital S.A. . We have no
control over the nature, content and availability of those sites. The inclusion
of any links does not necessarily imply a recommendation or endorse the views
expressed within them.
Every effort is made to keep the website up and
running smoothly. However, Andreas Capital S.A. takes no responsibility for, and
will not be liable for, the website being temporarily unavailable due to
technical issues beyond our control.
Your satisfaction is our main concern.
Serve you better, improve the quality of our services
are our priorities. In case you have a complaint, a specific three step process has
been implemented and maximum processing times have been defined.
1. Your complaint has to be sent to the compliance
department of our company:
by e-mail: info@andreas-capital.com
attn. compliance department
or
by mail: Andreas Capital S.A.
attn. compliance department
1, route d’Esch
L-1470 Luxembourg
2. In case your complaint is not treated to your
entire satisfaction please contact the director responsible for complaint
handling Mr. Sjoerd Simons:
by mail: Andreas Capital S.A.
attn. Mr. Sjoerd Simons
1, route d’Esch
L-1470 Luxembourg
3. A procedure “CSSF Regulation n° 16-07 relating to
the out-of-court resolution of complaints” has been put in place by the
financial Supervisor (CSSF) in Luxembourg. If you and our company will not come
to an agreement you might contact the CSSF . In that case we will provide you
with all necessary information.
Fast time processing of your complaint.
We commit to acknowledge receipt of your complaint
within 10 days and answer you at the earliest with a maximum delay of 1 month.